10-3-2020 – Update – REFUND POLICY: Cancellation by the client
If the client cancels the charter or part of the charter, the following refunds will apply to the 50% deposit payment:
**From March 2020: GIVEN THE RECENT GLOBAL IMPACT OF CORONAVIRUS, WE HAVE REVISED OUR 2020 REFUND POLICY TO ALLOW OUR CLIENTS GREATER FLEXIBILITY WITH LAST MINUTE CANCELLATIONS.
|Time of cancellation||Amount of the charter refunded|
|More than 10 DAYS before the first day of charter (with notice in writing)||100% of the 50% deposit payment|
|Less than 10 DAYS before the first day of charter||0% of the 50% deposit payment|
|“No-show” on day of charter||0% of the 50% deposit payment|
If the client has to cancel the charter due to extenuating circumstances, they can state their case by email (all correspondence to:firstname.lastname@example.org) and we will do everything we can to offer a fair solution for both parties.
In the event of unfair refusal to pay the outstanding balance prior to the charter, Bonnie Lass Charters reserves the right to cancel the charter, without refund of the deposit.
We regret Bonnie Lass Charters can not be held responsible if the client is unable to attend or complete the charter on the agreed date due to delays or changes in their schedule caused by other land, air or sea carriers.